Hotel Guest Satisfaction Scores Up as Management Companies Invest in Properties, People

By bhhsbowen September 12, 2023 CoStar News 0 comments

The recent J.D. Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark shows that as companies are ramping up hiring and training, guests are increasingly satisfied with their interactions with staff. (Getty Images)
Guests Notice More Staff Anticipating Their Needs